Rubbish Clearance Balham Privacy Policy

This Privacy Policy explains how Rubbish Clearance Balham collects, uses, shares, and protects personal data in connection with our rubbish clearance and related services. It applies to all Rubbish Clearance Balham customers and prospective customers within our service areas in and around Balham, whether you contact us online, by phone, or in person.

We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services or contacting us, you acknowledge that you have read this Privacy Policy.

Who We Are and How to Contact Us

Rubbish Clearance Balham is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal information.

If you have any questions about this Privacy Policy or about how we handle your data, or if you wish to exercise any of your legal rights, you can contact us using the contact details provided on our website or any service communication you receive from us.

What Personal Data We Collect

The types of personal data we may collect and process include:

Identification and contact details, such as your name, address, email address, telephone number, and any other contact information you choose to provide.

Service and booking information, such as property access details, preferred dates and times, descriptions of waste to be cleared, and any notes you give us relevant to providing our services safely and effectively.

Billing and payment information, such as invoice details, billing address, payment confirmation details, and records of payments made. Payment card information is normally processed by secure third party payment providers and is not stored by us beyond what is necessary for transaction confirmation and accounting records.

Communication records, such as emails, messages, and notes of telephone calls, including enquiries, quotes, bookings, complaints, and feedback.

Technical and usage data, such as your IP address, basic device and browser information, and information about how you interact with our website or online booking tools, to the extent necessary to operate and secure those services.

Marketing preferences, such as your consent or objection to receiving marketing communications from us by email, text, or phone.

How We Collect Your Personal Data

We collect personal data in several ways, including:

When you contact us directly by phone, email, online form, or any messaging service to request information, a quote, or to make a booking.

When you use our website, online booking tools, or any digital contact forms we provide.

When you interact with us during the provision of services at your property, for example when you provide access details or special instructions.

From third parties where lawful, such as agents or partners who refer you to us, or payment providers that confirm your payment status.

Lawful Basis for Processing Your Data

We rely on one or more of the following lawful bases under the UK GDPR to process your personal data:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you, such as when you request a quote, make a booking, or we provide rubbish clearance services at your property.

Legal obligation: We process data where this is necessary for us to comply with legal obligations, such as tax, accounting, and waste disposal regulations, including keeping appropriate records of services delivered.

Legitimate interests: We process certain personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, responding to enquiries, preventing fraud, and keeping records of communications.

Consent: Where required by law, we may rely on your consent to send certain types of marketing communications or to use optional cookies or similar technologies. You can withdraw consent at any time using the contact details provided in this Privacy Policy or by following instructions in the communication.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services, including arranging appointments, visiting your property, carrying out rubbish clearance, and issuing invoices and receipts.

To respond to your enquiries and requests, including providing quotes, service information, and follow up communications.

To manage payments and accounts, including processing payments, issuing statements, handling refunds where applicable, and maintaining accounting and financial records.

To manage customer relationships, including dealing with feedback, complaints, and disputes, and providing customer support.

To operate and improve our website and online services, including troubleshooting, data analysis, testing, and security monitoring.

To comply with legal and regulatory obligations, including record keeping, waste transfer documentation, and cooperation with relevant authorities where legally required.

To send occasional service updates or marketing communications, where permitted by law and in line with your preferences. You may opt out of marketing at any time.

Data Sharing and Processors

We may share your personal data with selected third parties where necessary and lawful, including:

Service providers acting as data processors who provide services to us, such as IT support, website hosting, booking and scheduling tools, email and communication platforms, payment processors, and accounting or invoicing systems. These providers are only permitted to process your data on our instructions and must protect it appropriately.

Professional advisers, such as accountants, insurers, legal advisers, or consultants, where necessary for the management of our business and in line with confidentiality obligations.

Regulators, law enforcement bodies, or other authorities, where we are required to share personal data in order to comply with legal obligations or to protect our rights or the rights of others.

Potential buyers or partners in the context of a business transfer, merger, or restructuring, in which case personal data will only be shared as necessary and subject to appropriate safeguards.

We do not sell your personal data to third parties.

International Transfers

Some of our service providers may process personal data outside the United Kingdom. Where this occurs, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, such as using standard contractual clauses or confirming that the destination country has been recognised as providing an adequate level of protection.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including to meet any legal, accounting, or reporting requirements.

In general, we will retain core customer and service records for a period that allows us to:

Provide ongoing services and respond to future queries or issues related to past work.

Comply with tax, accounting, and regulatory obligations that require records to be kept for defined periods.

Protect our legal rights and handle potential disputes or claims.

The exact retention period may vary depending on the type of data, the nature of the service provided, and applicable laws. When personal data is no longer required, we will delete it or anonymise it so that it can no longer identify you.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may:

Request access to your personal data and obtain a copy of the information we hold about you.

Request correction of any inaccurate or incomplete personal data we hold about you.

Request erasure of your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the original purpose and no legal obligation requires its retention.

Object to processing of your personal data where we are relying on legitimate interests and you consider that your rights and freedoms override those interests.

Request restriction of processing so that we only store your data without further processing in certain circumstances.

Request data portability, meaning you can ask us to provide your personal data in a structured, commonly used, and machine readable format, or to transmit it to another controller where technically feasible and where the processing is based on consent or contract.

Where we rely on consent, withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

You can exercise these rights by contacting us using the contact information set out above. We may need to verify your identity before responding to your request and we will respond within the time limits required by law.

You also have the right to lodge a complaint with the Information Commissioners Office if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can attempt to resolve any concerns.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include access controls, secure storage, and limiting personal data access to staff and providers who need it to perform their duties and are subject to confidentiality obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any updates will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

This Privacy Policy applies to all Rubbish Clearance Balham customers and prospective customers within our service areas and is intended to give you clear and transparent information about your personal data and your rights.